From a relatively humble start as a breakfast waitress, fresh out of high school, Shanice Mitchell’s is an inspiring story for other young women to chase their dreams regardless of their circumstances. She has just been promoted to the position of Reservations Manager at Sun International’s prestigious The Table Bay at the Victoria & Alfred Waterfront.“I like to think of myself as someone who likes a challenge, and I’ve faced many over the years. One could say ‘The Table Bay raised me’,” says Mitchell who started at The Table Bay as a breakfast waitress after finishing high school. At the time, she didn’t have the means to study further.
Her potential noticed quickly and she was promoted to the role of Restaurant Hostess. When a position at the hotel Contact Centre became available, she took a chance and applied. After finding her bearings and realising she was ready for her next challenge, she applied to FIT Reservations and was appointed to the position of Reservationist. Four years later came her promotion to Reservations Supervisor, a position she held for two years before being promoted to Reservations Manager.
“After school, I never had the opportunity to study further but I have taken every opportunity granted to me along the way and I have managed to do so many study courses. Through these courses, I have gained the knowledge and skills I needed to further my career. “When I started in the Reservations Department, I had no experience. However, I was given a chance to shine and show what I am capable of. Being promoted to Reservations Manager is undoubtedly the highlight of my career so far. It has given me the confidence and reassurance that I can do far more than I ever thought I was capable of. I am extremely grateful to have been given this opportunity and I am very excited about what lies ahead for me,” says Mitchell, adding that Eldoray Sickle, the then Reservations Manager and now Revenue Manager at The Table Bay, has been her mentor throughout her journey.
“She has helped sculpt me into the person I am today.”
Having worked at The Table Bay since 2010, she says the hotel is like home and the people she works with are like family.
“Every day, I come to work and it feels like home. I also love that I am the first point of contact to so many people from all over the world who want to experience Cape Town and South Africa for the first time. Just knowing that I am part of making that experience exceptional is special to me.”
Her advice to other young people entering the working world is to believe in themselves and put in the hard work.
“It might sound like a cliché but hard work and determination go a long way. Set goals and make a commitment to achieve them. When you are given the chance to shine, grab that chance with both hands and your whole heart. Certainly, find yourself a good mentor. There is tremendous value in having someone with experience to guide you.”
Visit The Table Bay website for more details on The Table Bay
Information from The Mail Room PR